FAQ's

GENERAL

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WHAT IS MINIML?

Miniml is a range of refillable eco cleaning, laundry and personal care products supplied in glass bottles and refilled using bulk containers to reduce plastic pollution.

WHERE ARE YOUR PRODUCTS MADE?

Our products are made in the heart of Yorkshire and we source everything as locally as possible to ensure we leave miniml impact on our planet.

ARE YOU INDEPENDENTLY OWNED?

Yes! We are an independent family business, with over 30 years of chemical manufacturing expertise in the medical industry. Scott and Emma set up Miniml as a way to reduce plastic pollution from household cleaning products.

DO YOU OFFER A CLOSED LOOP SYSTEM?

Yes! We pride ourselves on being able to deliver, collect and refill every bottle or container that we provide to a customer to create a completely zero waste solution to cleaning, laundry and personal care products. 

PRODUCTS

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ARE YOUR PRODUCTS GREEN/ ECO-FRIENDLY?

Of course! Every decision that we make is carefully assessed and evaluated to ensure we leave no trace on the world. We do this by:

  • Assessing and evaluating all of the ingredients we put in our formulations to ensure they are safe for people and the environment.
  • Conduct independent external testing based on OECD standards of biodegradability and non-toxicity of our products.
  • Working with likeminded people and organisations to promote the awareness of the environment.
  • Constantly seeking new ways to make our products more sustainable without compromising on performance or efficiency.

ARE YOUR PRODUCTS VEGAN?

Yes! We don't use any animal derived ingredients in our products.

ARE YOUR PRODUCTS CRUELTY FREE?

Yes! Because guinea pigs shouldn't be used as guinea pigs. Miniml performs absolutely no animal testing on any of our products.

ARE YOUR PRODUCTS PALM OIL FREE?

Yes! We have worked hard to not use palm oil directly in any of our products.

HOW CAN I LEARN MORE ABOUT THE INGREDIENTS USED IN YOUR PRODUCTS?

We have listed each ingredient found in all of our products on this site. Visit our ingredients page to find all the information about each ingredient, what it is and what it's function is.

HOW CAN I FIND YOUR SAFETY DATA SHEETS (SDS)?

Email hello@thefriendlychemicalco.com and we will send you up-to-date SDS docs for each product.

BECOMING A STOCKIST

 

HOW CAN I TRY SOME OF YOUR PRODUCTS?

Email hello@thefriendlychemicalco.com and we will send some samples so you can see what everyone is talking about.

HOW CAN I STOCK MINIML?

Sign up to the wholesale part of our website by clicking here, or email hello@thefriendlychemicalco.com so we can set it up for you.

ORDERING 

 

WHO SHOULD I CONTACT IN REGARDS TO RETURNS, DAMAGES OR COMPLAINTS?

As we are a small family business we understand the importance of customer service so please email hello@thefriendlychemicalco.com and we will try our best to get back to you as soon as we can with a solution. 

CAN I RETURN ANY CONTAINER FOR REFILLING?

Yes! We are actively encouraging our customers to send back their 500ml, 1L, 5L or 20L to us so that we can refill it over and over again. 

NEWS AND PRIVACY

 

HOW CAN I RECEIVE NEWS AND UPDATES FROM MINIML?

Join our mailing list of course. We love welcoming new people on the green cleaning revolution so sign up by clicking here, and you’ll receive exciting news, sneak peeks, insider info and much more to meet your cleaner clean needs.

HOW CAN I UNSUBSCRIBE FROM YOUR MAILING LIST?

We understand that you want to keep your inbox clean! We get it, but we are sorry to see you leave. You can unsubscribe in one of two ways:

Click on unsubscribe at the bottom of any of our emails.

  1. Email us at hello@thefriendlychemicalco.com explaining that you want to be removed from our mailing list.

  2. We never share any of our customer’s information with other companies.

HOW CAN I RECEIVE NEWS AND UPDATES FROM MINIML?

If you have recently changed your contact details then please let us know at hello@thefriendlychemicalco.com and we can have these amended to ensure you don't miss out on any updates from us.

HOW DO YOU COLLECT EMAIL ADDRESSES?

We understand the importance of privacy and protecting our customers, which is why we never send unsolicited emails and we never buy distribution lists. Contact details in our database are collected in one of two ways:

  1. Via the signup form at minimlrefills.co.uk

  2. Through contact details collected from people who have signed up at events we’ve attended or entered competitions.

If you think your contact details have been added accidentally, please contact hello@thefriendlychemicalco.com and we will have your details removed.