Any questions? Please call us on +44 (0) 1535 509 003 or get in touch at hello@thefriendlychemicalco.com

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FREQUENTLY ASKED QUESTIONS

ABOUT US

WHAT IS MINIML?

Miniml is a range of refillable eco cleaning, laundry and personal care products. We are much more than just natural ingredients, we are a movement to do more with less, by offering people a zero waste closed loop solution to all their cleaning, laundry and personal care needs.

WHAT IS MINIML'S MISSION? HOW DOES MINIML HELP THE PLANET?

Our company mission is to inspire people to refill every bottle that they use. We don't believe in single use plastic or recycling that's why we encourage people to refill using our products to create a completely zero waste closed loop solution to cleaning, laundry and personal care products.

WHERE CAN I FIND MINIML PRODUCTS?

You can find Miniml products across the UK, we have over 500 stockists and counting!

WHERE ARE YOUR PRODUCTS MADE?

We make everything in our soap factory in the Yorkshire Dales using water supplied from The Yorkshire Moors. We source all our ingredients as locally as possible to ensure we leave miniml impact on our planet. All Miniml products are formulated and developed by our in-house chemists and tested by our passionate team of minimalists.

WHY ARE YOU DIFFERENT TO OTHER PRODUCTS? WHAT IS A CLOSED LOOP SYSTEM?

We are not known for just our natural ingredients. We offer a completely closed loop zero waste solution to all cleaning, laundry and personal care products. We encourage people to refill their bottle over and over again and we will do the same with their refills to create zero waste.

HOW IT WORKS

HOW DO I REFILL MY BOTTLE?

We are passionate about closed loops, it’s our mission as a business after all. We offer two ways to refill your bottle:

  • 1). You can return your bottle to any of our amazing stockists for a refill across the UK. We have over 500 stockists and we are taking on more every week.
  •  
  • 2). You can purchase a 5L or 20L refill to refill your bottle, once it is empty you can return this back to us at the following address:
  •  

FAO: Miniml

The Friendly Chemical Co

Unit 3, Parkwood Business Park

Parkwood Street, Keighley,

West Yorkshire

BD21 4WD

UK

HOW MANY TIMES CAN I REUSE MY BOTTLE?

Our reusable bottles have been designed with quality in mind so you never have to throw them away.

CAN I USE A BOTTLE I HAVE AT HOME?

Yes of course! The less plastic that goes to landfill the better. However, please make sure you fully rinse out the contents of the bottle before refilling and make sure you attach our safety labels so you know what it is.

HOW DO I TAKE CARE OF MY BOTTLES TO MAKE SURE THEY LAST FOREVER?

OUR PRODUCTS

ARE YOUR PRODUCTS GREEN/ ECO-FRIENDLY?

Of course! Every decision that we make is carefully assessed and evaluated to ensure we leave no trace on the world. We do this by:

- Assessing and evaluating all of the ingredients we put in our formulations to ensure they are safe for people and the environment.

- Conduct independent external testing based on OECD standards of biodegradability and non-toxicity of our products.

- Working with likeminded people and organisations to promote the awareness of the environment.

- Constantly seeking new ways to make our products more sustainable without compromising on performance or efficiency.

ARE YOUR PRODUCTS VEGAN?

Yes! We don't use any animal derived ingredients in our products.

ARE YOUR PRODUCTS CRUELTY FREE?

Yes! Because guinea pigs shouldn't be used as guinea pigs. Miniml performs absolutely no animal testing on any of our products.

ARE YOUR PRODUCTS PALM OIL FREE?

We don’t use any palm oil in the manufacture of our products.

We ensure that where possible the ingredients we use in our products are free from palm oil and it’s derivatives.

Where materials derived from palm oil have to be used we ensure that these have been manufactured using only responsible palm oil that are RSPO certified.

ARE YOUR PRODUCTS SULPHATE FREE?

Yes! We don't use any sulphates in our products.

HOW CAN I LEARN MORE ABOUT THE INGREDIENTS USED IN YOUR PRODUCTS?

We have listed each ingredient found in all of our products on this site. Visit our ingredients page to find all the information about each ingredient, what it is, what it does and where it can be found in our products.

HOW CAN I FIND YOUR SAFETY DATA SHEETS (SDS)?

Email hello@thefriendlychemicalco.com and we will send you up-to-date SDS docs for each product.

ARE ANY OF YOUR PRODUCTS ANTIBACTERIAL?

Yes! Our Anti-Bac Surface Cleaner, Anti-Bac Hand Soap, Hand Disinfectant Gel and Hand Disinfectant Rub are antibacterial.

They are have been tested to BS EN 1276, which is the European Standard for bactericidal activity and a requirement by the Food Standards Agency (FSA) in the UK for clean surfaces.

MY ORDER

HOW MUCH IS SHIPPING?

Our shipping costs are as follows:

Up to 2.5kg - £2.90 GBP

2.5kg to 20kg - £5.00 GBP

20kg to 50kg - £10.00 GBP

50kg to 100kg - £20.00 GBP

100kg Plus - £45.00 GBP (Pallet)

HOW DO I TRACK MY ORDER?

Go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand.

WHEN CAN I EXPECT MY DELIVERY?

We typically ship your order the following day after receiving it. Depending on where you live, you can expect to have your order delivered in 2 to 3 days.

WHERE DO YOU SHIP?

We ship anywhere in the United Kingdom. We are working towards shipping outside of the United Kingdom so everyone can be completely zero waste too.

WHAT WILL MY PRODUCTS COME SHIPPED IN?

Your products will be shipped in recyclable cardboard and paper tape.

CAN I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PROCESSED?

Unfortunately we can't cancel or change your order once it's been placed. But if you email hello@thefriendlychemicalco.com we will see what we can do to try and help you as much as we can.

WHERE CAN I FIND MY PROCESSING OR PAST ORDERS?

Log into your Account page and you'll be able to see your full order history for both past and in process orders.

WHEN WILL MY ORDER BE SHIPPED?

We typically ship the next day after we receive your order. If you place your order before 2PM, it will ship out the same day. If you place your order after 2PM, it will ship out the next day. Depending on where you live, you can expect to have your order delivered to you in 2 to 3 days.

IS THERE AN ORDER MINIMUM?

Not at all! You can order as little or as much as you'd like.

WHO SHOULD I CONTACT IN REGARDS TO RETURNS, DAMAGES OR COMPLAINTS?

As we are a small family business we understand the importance of customer service so please email hello@thefriendlychemicalco.com and we will try our best to get back to you as soon as we can with a solution.

WHAT IS YOUR RETURN POLICY?

We want you to be happy with your Miniml products and offer returns on orders 30 days after they are shipped. If for any reason, you're not happy with your purchase contact us at hello@thefriendlychemicalco.com and we'll do everything we can to make it right.

To be eligible for a return, your item must be returned to us, unused and in the same condition that you received it and require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process it once we have inspected the products.

HOW DO I RETURN MY ORDER?

We're sorry to hear you didn't enjoy your Miniml products. To return your order, e-mail us at hello@thefriendlychemicalco.com with your order number in the subject line to help us with your enquiry.

WHEN WILL I SEE MY REFUND?

Your refund should post to your card statement 5 - 7 days after we've received and processed your return.

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major cards (VISA, Mastercard, American Express), PayPal and Apple Pay.

BECOMING A STOCKIST

HOW CAN I TRY MINIML?

We sell a full sample kit on our website here so you can see for yourself what everyone's talking about.

HOW DO I BECOME A MINIML STOCKIST?

Fill out your details on the wholesale application form on the wholesale section of our website, we will review your request within 1 working day and send you an email to let you choose the password for your online account.

HOW CAN I SEE WHO ELSE STOCKS MINIML?

We have over 500 stockists in the UK alone and we are constantly looking at growing our partners so more people can access our products where they live. You can view our stockist page on our website to see where your nearest stockist is.

CAN CUSTOMERS FILL THEIR OWN BOTTLES IN STORE?

Yes of course! We actively encourage people to refill their old bottles at home, but please ensure that the safety labels that we supply are applied to the bottle so there are problems.

HOW DO I RETURN AND REFILL THE CONTAINERS?

Our closed loop system for our stockists works based on where you are based:

Under 100 miles from Miniml HQ (BD21 4WD)

- When we deliver to you on our van route we will collect the empties.

Under 30 miles from Miniml Southern Distribution Hub (PO15 7FE)

- When we deliver to you on our van route from our southern distribution hub we will collect the empties too. Due to the success of our new hub we will be expanding our van route to under 100 miles by the end of 2021.

Over 100 miles from Miniml HQ and over 30 miles from Southern Distribution Hub (BD21 4WD/ PO15 7FE)

- Deliveries will be made by our one of our courier partners. When you have over 24 20L jerrycans we will send you a reusable pallet net that can be put over the jerrycans and we will collect these free of charge :)

Please ensure that when you return your empties that they are Miniml ones and that all caps/ bungs are on them to prevent any contamination during transit.

WHAT ARE THE DIMENSIONS OF THE REFILL CONTAINERS YOU OFFER?

We offer our bulk refills in 5L, 20L and 200L sizes and the dimensions are as follows:

5L Dimensions - 180mm x 130mm x 284mm (D x W x H)

20L Dimensions - 295mm x 240mm x 372mm (D x W x H)

200L Dimensions - 584mm x 876mm (D x H)

DO YOU OFFER 200L REFILLS?

Yep, we sure do. We believe that delivering in bulk is ultimately better for the enviroment.

We supply our products in 200L steel black drums that are branded with Miniml. These can be purchased directly from the wholesale part of our website.

WHAT DISPENSING OPTIONS DO YOU OFFER?

We offer different options for dispensing and it completely depends on how you intend to store the bulk refills.

We offer the following:

5L Pelican Pump

20L Drum Tap

20L Pelican Pump

20L Ezi-Action Drum Pump

200L Ezi-Action Drum Pump

DO YOU HAVE RADIUS RESTRICTIONS FOR YOUR STOCKISTS?

For shops in city centres
We provide a radius restriction of 2 miles. To qualify for this protection the customer must be spending over £250 every month and also stocking the full Miniml range.

For shops in rural areas
We provide a radius restriction of 4 miles. To qualify for this protection the customer must be spending over £250 every month and also stocking the full Miniml range.

For mobile shops and delivery services
In order to protect everyone, please be transparent with the areas you to intend to cover, and we reserve the right to remove you as a stockist if you cover another retailers zone.

CONTACT US

HOW TO REACH US?

Any questions? Please call us on +44 (0) 1535 509 003 or get in touch at hello@thefriendlychemicalco.com