WHAT IS MINIML?
Miniml is a range of refillable eco cleaning, laundry and personal care products. We are much more than just natural ingredients, we are a movement to do more with less, by offering people a zero waste closed loop solution to all their cleaning, laundry and personal care needs.
WHAT IS MINIML'S MISSION? HOW DOES MINIML HELP THE PLANET?
Our company mission is to inspire people to refill every bottle that they use. We don't believe in single use plastic or recycling that's why we encourage people to refill using our products to create a completely zero waste closed loop solution to cleaning, laundry and personal care products.
WHERE CAN I FIND MINIML PRODUCTS?
You can find Miniml products across the UK, we have over 3000 stockists and counting!
WHERE ARE YOUR PRODUCTS MADE?
We make everything in our soap factory in the Yorkshire Dales using water supplied from The Yorkshire Moors. We source all our ingredients as locally as possible to ensure we leave miniml impact on our planet. All Miniml products are formulated and developed by our in-house chemists and tested by our passionate team of minimalists.
WHY ARE YOU DIFFERENT TO OTHER PRODUCTS? WHAT IS A CLOSED LOOP SYSTEM?
We are not known for just our natural ingredients. We offer a completely closed loop zero waste solution to all cleaning, laundry and personal care products. We encourage people to refill their bottle over and over again and we will do the same with their refills to create zero waste.
HOW MUCH IS SHIPPING?
Free Delivery Over £60
Otherwise, our shipping costs are as follows:
Up to 4kg - £3.99 GBP
4kg to 11kg - £5.00 GBP
Over 11kg - £6.95 GBP
HOW DO I TRACK MY ORDER?
Go to your Account page and click on the order you're interested in tracking. You'll find the order number next to each of the items that has shipped. Once we ship your order, we'll also send you an e-mail with your tracking information so you'll have it on hand.
WHEN CAN I EXPECT MY DELIVERY?
We typically dispatch your order between 2-5 working days after receiving it. Depending on where you live, you can expect to receive your order within a further 2-5 working days once it is with our courier.
WHERE DO YOU SHIP?
We ship anywhere in the United Kingdom. We are working towards shipping outside of the United Kingdom so everyone can be completely zero waste too.
WHAT WILL MY PRODUCTS COME SHIPPED IN?
Your products will be shipped in recyclable cardboard and paper tape.
CAN I CANCEL OR CHANGE MY ORDER ONCE IT HAS BEEN PROCESSED?
Unfortunately we can't cancel or change your order once it's been placed. But if you email firstname.lastname@example.org will see what we can do to try and help you as much as we can.
WHERE CAN I FIND MY PROCESSING OR PAST ORDERS?
Log into your Account page and you'll be able to see your full order history for both past and in process orders.
WHEN WILL MY ORDER BE SHIPPED?
We typically ship within 2-5 working days after we receive your order.
IS THERE AN ORDER MINIMUM?
Not at all! You can order as little or as much as you'd like.
WHO SHOULD I CONTACT IN REGARDS TO RETURNS, DAMAGES OR COMPLAINTS?
As we are a small family business we understand the importance of customer service so please email email@example.com and we will try our best to get back to you as soon as we can with a solution.
WHAT IS YOUR RETURN POLICY?
We want you to be happy with your Miniml products and offer returns on orders 30 days after they are shipped. If for any reason, you're not happy with your purchase contact us at firstname.lastname@example.org and we'll do everything we can to make it right.
To be eligible for a return, your item must be returned to us, unused and in the same condition that you received it and require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and process it once we have inspected the products.
HOW DO I RETURN MY ORDER?
We're sorry to hear you didn't enjoy your Miniml products. To return your order, e-mail us at email@example.com with your order number in the subject line to help us with your enquiry.
WHEN WILL I SEE MY REFUND?
Your refund should post to your card statement 5 - 7 days after we've received and processed your return.
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major cards (VISA, Mastercard, American Express), Apple Pay and Google Pay.
HOW CAN I TRY MINIML?
We sell a full sample kit on our website here so you can see for yourself what everyone's talking about.
HOW DO I BECOME A MINIML STOCKIST?
Fill out your details on the wholesale application form on the wholesale section of our website, we will review your request within 1 working day and send you an email to let you choose the password for your online account.
HOW CAN I SEE WHO ELSE STOCKS MINIML?
We have over 500 stockists in the UK alone and we are constantly looking at growing our partners so more people can access our products where they live. You can view our stockist page on our website to see where your nearest stockist is.
CAN CUSTOMERS FILL THEIR OWN BOTTLES IN A REFILL SHOP?
Yes of course! All of our lovely stockists actively encourage people to refill their old bottles at home, but please ensure that the safety labels that we supply are applied to the bottle for future reference.
You can find your nearest refill shop or stockist here.
HOW DO I RETURN AND REFILL THE CONTAINERS?
Refer to our Closed Loop Page for more information on how to return your empty pouches and containers.
WHAT ARE THE DIMENSIONS OF THE REFILL CONTAINERS YOU OFFER?
We offer our bulk refills in 5L, 20L and 200L sizes and the dimensions are as follows:
5L Dimensions - 180mm x 130mm x 284mm (D x W x H)
20L Dimensions - 295mm x 240mm x 372mm (D x W x H)
200L Dimensions - 584mm x 876mm (D x H)
DO YOU OFFER 200L REFILLS?
Yep, we sure do. We believe that delivering in bulk is ultimately better for the enviroment.
We supply our products in 200L steel black drums that are branded with Miniml. These can be purchased directly from the wholesale part of our website.
WHAT DISPENSING OPTIONS DO YOU OFFER?
We offer different options for dispensing and it completely depends on how you intend to store the bulk refills.
We offer the following:
5L Pelican Pump
20L Drum Tap
20L Pelican Pump
20L Ezi-Action Drum Pump
200L Ezi-Action Drum Pump
HOW TO REACH US?
Any questions? Please call us on +44 (0) 1535 509 003 or get in touch at firstname.lastname@example.org