How does it work?
1. Shop your go-to Miniml products online or by visiting our retailers
2. Top up your forever-bottle with our cost-saving 1L or 5L refills
3. Once empty, return your 1L and 5L empties back to us for free
4. We will clean, refill, and put them back on the shelves
How to return empties?
To return 5L jerrycans:
- Scan the QR code on the back of the label to head to our returns portal
- Enter your order details (or any 4 digits if you bought elsewhere).
- Choose how to return: print a label and drop off at your local Post Office, or book a courier collection.
- Pack 4+ empties in a box and send them back to us for reuse.
To return 1L pouches:
- Order a free envelope from our website.
- Collect 4+ empties and pop them inside.
- Drop it in the post – no labels or stamps needed!
Made to be refilled
Designed for endless reuse
Our 1L and 5L refills are made to be refilled & reused many times. All packaging is made from multi-layered, BPE-free plastics, ensuring their durability and safety for multiple re-use. Miniml’s pioneering technologies allow us to clean & sanitise each refill batch in just under 2 minutes, using green-powered energy and preserving water with our filtering system. This process helps us not only save millions of refills from landfill, but also reduce our carbon footprint.
Turning empties into something new
When your refills reach the end of their life, we pass them on to our recycling partner. They transform the plastic into a unique material which is a strong, versatile sheet that can then be crafted into office and school furniture. This means damaged empties don’t just get recycled, they’re reinvented into something that can be used for years to come.
What customers ask
Answers to a couple of our most commonly asked questions on returning empties. Don't see what you're looking for? Email hello@miniml.co.uk for more info
What packaging can I return?
What packaging can I return?
You can return either 4 x 5 litre refill containers or 4 x 1 litre refill pouches
How to return empties?
How to return empties?
To return 5L jerrycans:
- Scan the QR code at the back of the label to access our returns portal.
- Enter your Miniml order number or any 4 digits if you purchased our refills elsewhere.
- Print out your returns label or arrange for a courier collection of your empties with Royal Mail services.
- Pack at least 4 empties in the box and drop them off at your local post office or wait for a courier collection.
To return 1L pouches:
- Order a pre-paid envelope on our website.
- Collect at least 4 empty refill pouches.
- Pop in your empties in the returns envelope and drop them off in your local post box.
- No need to add any labels or postmarks as our Freepost envelopes are pre-paid!
What happens when the containers when they are returned?
What happens when the containers when they are returned?
At Miniml HQ we have a large industrial washer to clean and re-use empty containers, they are then put back into production to use again and again!
What are the 1L pouches made of?
What are the 1L pouches made of?
They are made from a multi-layer plastic (PET & PP). 'Why?' you ask! This is because pure plastic increases both the strength and durability of the refills as they have essentially been designed to be reused over and over again. The reason we haven’t used Post-Consumer Recycled (PCR) material is that the pouch wouldn’t be as strong or durable so wouldn’t last as long in our closed loop process. As well as this we are using a non-thermal sanitation process which involves UVC light and this wouldn’t be compatible with PCR materials as they can contain impurities that can be impacted by the UVC light.
How are the pouches cleaned and sanitised?
How are the pouches cleaned and sanitised?
The pouches will be cleaned and sanitised via non-thermal sanitation process as the material is flexible and not as durable as our other HDPE 5L and 20L refills. This further reduces the degradation of the material compared with chemical or heated sanitation processes allowing for the longevity of the pouch within our closed loop system.
Find Miniml Near Me
We are stocked in over 2000 retailers and independent refill stores across the UK. Your local retailer’s stock will vary shop to shop so we recommend getting in touch with them if you're looking for something specific like a refill station or our forever bottles.
