How does it work?
Once you've finished your refills (pouch or 5L jerrycan), if they are still in a usable condition, we will take them back to clean on site and refill them in a future production run. This is really important to us as it extends the lifespan of our packaging and keeps plastic away from landfills.
If you have 4 pouches or jerrycans saved up and want to return them to us to be filled again, please follow the steps below.
If you need help with this, please don't hesitate to reach out.
How to return empties?
Click the button below
to be taken to our returns request form
Complete the form
add return details alongside an image showing the refills being returned.
Our team will review the details
and will generate an Evri locker QR code
Pack your empties
and drop them off at a local Evri locker
For businesses
If you are one of our business partners, please use our new form to register your returns. For those within 100 miles from our HQ, we will collect your empties each time we deliver to you. For those outside of the delivery radius, we can arrange courier delivery.
Please note, we have a minimum returns quantity for 20Ls via pallet of 24.
If you have any questions at all, please contact us.
Made to be refilled
Designed for endless reuse
Our 1L and 5L refills are made to be refilled & reused many times. All packaging is made from multi-layered, BPE-free plastics, ensuring their durability and safety for multiple re-use. Miniml’s pioneering technologies allow us to clean & sanitise each refill batch in just under 2 minutes, using green-powered energy and preserving water with our filtering system. This process helps us not only save millions of refills from landfill, but also reduce our carbon footprint.
Turning empties into something new
When your refills reach the end of their life, we pass them on to our recycling partner. They transform the plastic into a unique material which is a strong, versatile sheet that can then be crafted into office and school furniture. This means damaged empties don’t just get recycled, they’re reinvented into something that can be used for years to come.
What customers ask
Answers to a couple of our most commonly asked questions on returning empties. Don't see what you're looking for? Email hello@miniml.co.uk for more info
What packaging can I return?
What packaging can I return?
You can return either 4 x 5 litre refill containers or 4 x 1 litre refill pouches
How to return empties?
How to return empties?
Fill out the request form here.
Please take a photo of the refills you're returning before sealing the box.
Our team will review the details provided, and if the packaging is in a suitable condition to be re-used, then we will generate a returns QR code for you. Returns are sent via Evri locker.
Items that are deemed unsuitable for return can either be re-used at home, or recycled alongside other plastics with your local authority.
What happens when the containers when they are returned?
What happens when the containers when they are returned?
At Miniml HQ we have a large industrial washer to clean and re-use empty containers, they are then put back into production to use again and again!
What are the 1L pouches made of?
What are the 1L pouches made of?
They are made from a multi-layer plastic (PET & PP). 'Why?' you ask! This is because pure plastic increases both the strength and durability of the refills as they have essentially been designed to be reused over and over again. The reason we haven’t used Post-Consumer Recycled (PCR) material is that the pouch wouldn’t be as strong or durable so wouldn’t last as long in our closed loop process. As well as this we are using a non-thermal sanitation process which involves UVC light and this wouldn’t be compatible with PCR materials as they can contain impurities that can be impacted by the UVC light.
How are the pouches cleaned and sanitised?
How are the pouches cleaned and sanitised?
The pouches will be cleaned and sanitised via non-thermal sanitation process as the material is flexible and not as durable as our other HDPE 5L and 20L refills. This further reduces the degradation of the material compared with chemical or heated sanitation processes allowing for the longevity of the pouch within our closed loop system.
Find Miniml Near Me
We are stocked in over 2000 retailers and independent refill stores across the UK. Your local retailer’s stock will vary shop to shop so we recommend getting in touch with them if you're looking for something specific like a refill station or our forever bottles.
